Shipping policy
At Kilo Supplies, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy below for details on how we handle shipping and delivery.
1. Order Processing Time
All orders are processed within 3 of Business Days] business days (Monday through Friday, excluding holidays). Orders placed after on a business day will be processed the next business day. You will receive a confirmation email once your order has been shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the shipping method selected and your location.
- Standard Shipping: Estimated delivery within business days.
- Expedited Shipping: Estimated delivery within business days.
- Overnight Shipping: Orders placed before will arrive the next business day.
Delivery delays can occasionally occur due to unforeseen circumstances such as weather or carrier-related issues.
3. International Shipping
We offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on the destination. Please note:
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Delivery times for international orders can vary depending on the destination country’s customs clearance procedures.
4. Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order directly through the carrier’s website. If you have not received your tracking information within business days, please contact us at
5. Shipping Restrictions
Certain products may have restrictions on shipping due to local regulations or carrier limitations. In such cases, we will notify you of any potential shipping issues at checkout.
6. Missing, Lost, or Damaged Packages
We are not liable for any products lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging materials and damaged goods as proof. If you have concerns about a missing package, please contact us so we can assist you.
7. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address or failed delivery attempts, we will contact you to confirm the correct address and arrange for re-shipment. Additional shipping charges may apply.
8. Contact Information
If you have any questions or concerns about your order, shipping rates, or delivery times, please contact us at