Return and Refund
At Kilo Supplies, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. Return Eligibility
You may return items for a refund or exchange within 3 days from the date of delivery, provided that:
- The item is unused and in the same condition as when you received it.
- The item is in its original packaging with all tags, labels, and accessories included.
- You have the original receipt or proof of purchase.
Certain items, such as custom orders, sale items, or perishable goods, may not be eligible for return. Please check product descriptions or contact us for more information on return eligibility.
2. Return Process
To initiate a return:
- Contact our customer service team
[email protected]
to request a return authorization.
- Once your return is approved, we will provide you with instructions on how to return your item.
- Ship the item back to us within 7 working days of receiving your return authorization.
Please note: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival. We recommend using a trackable shipping service to ensure that your return reaches us.
3. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 8 working days and applied to your original payment method.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (such as receiving the wrong or damaged item).
- Late or Missing Refunds: If you haven’t received your refund after 3 days, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received it, contact us at
[email protected].
We will replace items that are defective or damaged. If you need to exchange an item for the same product, contact us at
to arrange for the exchange. If the item you want to exchange is out of stock, we will issue a refund or provide an alternative option.
5. Non-Returnable Items
Certain items are non-returnable and non-refundable, including but not limited to:
- Custom or personalized products
- Gift cards
- Downloadable software or digital products
- Clearance or final sale items
6. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at
with photos and a description of the issue. We will arrange for a return or replacement at no additional cost to you.
7. Contact Us
If you have any questions about our Refunds and Returns Policy, please reach out to us at
]